Refund policy
Last Updated: June 2026
At Steel Province, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.
1. Returns
We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.
To be eligible for a return, the item must:
- Be unused, unworn, and in its original condition.
- Include all original tags, packaging, accessories, and documentation.
- Be accompanied by proof of purchase, such as your order confirmation or receipt.
To initiate a return, please contact us at contact@steelprovince.com with your order number and reason for the return.
If your return request is approved, we will provide instructions on how and where to send the item.
2. Change of Mind Returns
If you change your mind about a purchase, you may request a return within 30 days of receiving your order, provided the item meets the eligibility requirements outlined above.
Please note:
- Customers are responsible for return shipping costs unless otherwise agreed.
- Original shipping charges are non-refundable.
- Items must be returned in resalable condition.
Steel Province reserves the right to refuse a change-of-mind return if the item shows signs of use, damage, alteration, or missing components.
3. Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If you receive a damaged, defective, faulty, or incorrect item, contact us as soon as possible at contact@steelprovince.com and include:
- Your order number.
- A description of the issue.
- Clear photographs showing the problem.
We will assess the issue and, where applicable, provide a replacement, repair, refund, or other appropriate remedy in accordance with Australian Consumer Law.
4. Non-Returnable Items
For hygiene, safety, and customization reasons, certain items cannot be returned, including:
- Personalized or custom-made products.
- Special-order items.
- Gift cards.
- Downloadable digital products.
- Clearance, final-sale, or marked non-returnable items (unless required by law).
- Products that have been used, damaged, or altered after delivery.
If you are unsure whether your item is eligible for return, please contact us before submitting a request.
5. Exchanges
We currently do not offer direct exchanges.
If you would like a different size, color, or product, please return the original item (if eligible) and place a new order separately.
6. Refunds
Once we receive and inspect your returned item, we will notify you of the outcome of your refund request.
If approved, refunds will be processed to the original payment method used for the purchase.
Please allow:
- Up to 10 business days for Steel Province to process the refund.
- Additional processing time by your bank, credit card provider, PayPal, or payment service provider.
If more than 15 business days have passed since your refund was approved and you have not received the funds, please contact us at contact@steelprovince.com.
7. Australian Consumer Law
Nothing in this policy excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law (ACL).
Under the ACL, consumers are entitled to a replacement, repair, or refund for goods that have a major failure and compensation for any other reasonably foreseeable loss or damage. Consumers are also entitled to have goods repaired or replaced if the goods fail to meet acceptable quality standards and the failure does not amount to a major failure.
Your rights under the ACL apply in addition to any rights provided under this Return & Refund Policy.
8. Order Cancellations
Orders may be cancelled before they have been processed or shipped.
Once an order has been dispatched, it cannot be cancelled and will be subject to this Return & Refund Policy.
To request an order cancellation, contact us immediately at contact@steelprovince.com.
9. Contact Us
If you have any questions regarding returns, refunds, exchanges, or your order, please contact us:
Steel Province
Email: contact@steelprovince.com