Terms of service

Last Updated: June 2026

OVERVIEW

Welcome to Steel Province.

Throughout this website, the terms "Steel Province", "we", "us", and "our" refer to Steel Province. We operate this website, our online store, and all related services, content, products, tools, applications, and features (collectively, the "Services").

Our store is hosted on Shopify, which provides the e-commerce platform that enables us to sell products and services to our customers.

By accessing our website, creating an account, browsing our products, placing an order, or otherwise using our Services, you agree to be bound by these Terms of Service, our Privacy Policy, Refund Policy, Shipping Policy, and any other policies referenced on our website.

If you do not agree with these Terms, you must not access or use our Services.

1. ELIGIBILITY

By using our Services, you confirm that:

  • You are at least 18 years of age or the age of legal majority in your state or territory.
  • You have the legal capacity to enter into binding agreements.
  • All information you provide is accurate, current, and complete.
  • You will use the Services only for lawful purposes.

We reserve the right to refuse service, terminate accounts, or cancel orders where we reasonably believe these Terms have been breached.

2. ACCOUNT RESPONSIBILITIES

If you create an account with Steel Province, you are responsible for:

  • Maintaining the confidentiality of your login credentials.
  • Restricting access to your account.
  • All activities conducted through your account.

You must immediately notify us of any unauthorised use of your account or suspected security breach.

We are not responsible for losses arising from your failure to maintain account security.

3. PRODUCTS AND PRODUCT INFORMATION

We make every reasonable effort to ensure that product descriptions, images, specifications, and pricing are accurate.

However:

  • Colours and product appearance may vary depending on screen settings and devices.
  • Product images are provided for illustrative purposes only.
  • Packaging and product presentation may change without notice.
  • Minor variations between displayed and delivered products may occur.

We reserve the right to modify, discontinue, or limit the availability of any product at any time without prior notice.

4. ORDERS

Placing an order constitutes an offer to purchase products from Steel Province.

All orders are subject to acceptance and availability.

We reserve the right to:

  • Refuse any order;
  • Limit purchase quantities;
  • Cancel orders due to stock shortages;
  • Cancel orders affected by pricing or system errors;
  • Refuse orders suspected of fraudulent activity.

An order is considered accepted only when payment has been successfully processed and a confirmation email has been issued.

5. PRICING

All prices displayed on our website are subject to change without notice.

Unless otherwise stated, prices do not include:

  • Shipping charges;
  • Customs duties;
  • Import taxes;
  • Government fees;
  • Other applicable charges imposed by local authorities.

Customers are responsible for paying any duties, taxes, or fees applicable in their country or jurisdiction.

In the event of a pricing error, we reserve the right to cancel affected orders and provide a full refund.

6. PAYMENT

We accept payment methods displayed during checkout.

By submitting payment information, you warrant that:

  • You are authorised to use the selected payment method.
  • The payment information provided is accurate.
  • Sufficient funds are available to complete the transaction.

We reserve the right to decline any transaction suspected of fraud or unauthorised activity.

7. SHIPPING AND DELIVERY

Estimated delivery times are provided for guidance only and are not guaranteed.

We are not liable for delays caused by:

  • Shipping carriers;
  • Customs inspections;
  • Severe weather conditions;
  • Industrial action or strikes;
  • Supply chain disruptions;
  • Events beyond our reasonable control.

Risk of loss and ownership of products passes to you upon delivery to the shipping address provided at checkout.

For full details, please refer to our Shipping Policy.

8. RETURNS, REFUNDS AND EXCHANGES

Returns, refunds, and exchanges are governed by our Refund Policy.

Nothing in these Terms limits or excludes your rights under the Australian Consumer Law (ACL).

Where required by law, eligible customers may be entitled to repairs, replacements, refunds, or compensation.

9. AUSTRALIAN CONSUMER LAW

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to:

  • A replacement or refund for a major failure;
  • Compensation for reasonably foreseeable loss or damage;
  • Repair or replacement if goods fail to meet acceptable quality standards.

Nothing in these Terms excludes, restricts, or modifies any rights you may have under applicable consumer protection legislation.

10. INTELLECTUAL PROPERTY

All content available through the Services, including:

  • Logos;
  • Trademarks;
  • Product names;
  • Designs;
  • Images;
  • Graphics;
  • Videos;
  • Text;
  • Website layout;
  • Software and code;

is owned by or licensed to Steel Province and is protected by intellectual property laws.

You may not reproduce, distribute, modify, sell, publish, or otherwise exploit any content without prior written permission.

11. USER-GENERATED CONTENT AND FEEDBACK

If you submit reviews, comments, suggestions, photographs, testimonials, or other content ("Feedback"), you grant Steel Province a worldwide, perpetual, royalty-free, irrevocable licence to use, reproduce, publish, distribute, modify, and display such content.

You warrant that:

  • You own or control all rights to the content submitted.
  • The content does not infringe third-party rights.
  • The content is accurate and lawful.

We reserve the right to remove content that we consider inappropriate, unlawful, misleading, offensive, or harmful.

12. THIRD-PARTY SERVICES

Our website may contain links to third-party websites, services, applications, or content.

Steel Province is not responsible for:

  • Third-party content;
  • Third-party privacy practices;
  • Third-party products or services;
  • Any damages arising from your use of third-party platforms.

Accessing third-party services is entirely at your own risk.

13. PROHIBITED USES

You agree not to:

  • Use the Services for unlawful purposes.
  • Violate any applicable laws or regulations.
  • Infringe intellectual property rights.
  • Upload malicious code, malware, or viruses.
  • Engage in fraudulent conduct.
  • Attempt unauthorised access to systems or networks.
  • Interfere with website security.
  • Use bots, scrapers, automated tools, AI agents, or data extraction technologies without written permission.
  • Harvest personal information from users.

Violations may result in account suspension, termination, legal action, or reporting to relevant authorities.

14. AI AGENTS AND AUTOMATED ACCESS

No automated system, bot, crawler, scraper, AI agent, or similar technology may access, monitor, extract, copy, or interact with our Services without our prior written consent.

We reserve the right to implement technical measures to prevent automated access and to block or restrict any system that violates this provision.

15. DISCLAIMER OF WARRANTIES

To the maximum extent permitted by law, the Services and all products are provided on an "as is" and "as available" basis.

We do not guarantee that:

  • The website will always be available.
  • The website will be uninterrupted or error-free.
  • Defects will be corrected immediately.
  • The Services will meet all individual expectations.

Nothing in this section excludes rights that cannot legally be excluded under Australian law.

16. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Steel Province shall not be liable for any indirect, incidental, special, punitive, or consequential damages arising from:

  • Use of the Services;
  • Website interruptions;
  • Product misuse;
  • Data loss;
  • Loss of profits, revenue, or business opportunities.

Where liability cannot be excluded, our liability is limited to the maximum extent permitted by applicable law.

17. INDEMNIFICATION

You agree to indemnify and hold harmless Steel Province, its directors, officers, employees, contractors, affiliates, licensors, and service providers against any claims, damages, losses, liabilities, or expenses arising from:

  • Your breach of these Terms;
  • Your misuse of the Services;
  • Your violation of any law or third-party rights.

18. TERMINATION

We may suspend or terminate your access to the Services at any time if:

  • You breach these Terms;
  • Fraudulent activity is suspected;
  • Required by law;
  • Necessary to protect our business, customers, or systems.

Termination does not affect rights or obligations accrued prior to termination.

19. SEVERABILITY

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.

20. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Refund Policy, Shipping Policy, and any other policies published on our website, constitute the entire agreement between you and Steel Province regarding your use of the Services.

21. GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of Australia and the laws of the State or Territory in which Steel Province is registered.

Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the Australian courts.

22. CHANGES TO THESE TERMS

We may update these Terms from time to time.

Changes become effective immediately upon publication on our website unless otherwise required by law.

Your continued use of the Services following any changes constitutes acceptance of the updated Terms.

23. CONTACT INFORMATION

Questions regarding these Terms of Service may be directed to:

Steel Province

Email: contact@steelprovince.com
Website: steelprovince.com