Shipping policy
Last Updated: June 2026
At Steel Province, we are committed to delivering your order as quickly and efficiently as possible.
Shipping Methods
We currently offer FREE shipping Australia-wide on all eligible orders.
Australia Post (Free Shipping)
- Estimated delivery time: 5–8 business days
- Available for most residential and business addresses across Australia.
Team Global Express (Free Shipping)
- Estimated delivery time: 3–5 business days
- Available in selected regions and for eligible products.
Shipping carriers may vary depending on your location, product availability, and operational requirements.
Order Processing
Orders are typically processed within 1–2 business days after payment has been successfully received.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where available.
Delivery Timeframes
Delivery timeframes are estimates only and commence once your order has been dispatched.
While we strive to meet the estimated delivery times, delays may occasionally occur due to factors outside our control, including:
- Severe weather conditions
- Public holidays
- Peak shipping periods
- Customs inspections (where applicable)
- Carrier operational delays
- Remote or regional delivery locations
Steel Province is not responsible for delays caused by third-party shipping providers.
Delivery Areas
We currently ship throughout Australia.
At this time, international shipping may not be available for all products. If international shipping is offered, available destinations and shipping costs will be displayed during checkout.
Tracking Your Order
Where tracking is available, customers will receive tracking details via email once the order has been shipped.
If you have not received tracking information within 3 business days of placing your order, please contact us at:
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
Steel Province is not responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping addresses supplied by the customer.
Additional shipping charges may apply if an order must be re-shipped.
Lost or Damaged Parcels
If your parcel arrives damaged or appears to be lost in transit, please contact us as soon as possible at:
We will work with the shipping carrier to investigate the issue and provide an appropriate resolution where applicable.
Australian Consumer Law
Nothing in this Shipping Policy excludes or limits any rights you may have under the Australian Consumer Law (ACL).
Contact Us
If you have any questions regarding shipping or delivery, please contact:
Steel Province
Email: contact@steelprovince.com